myKaarma University

A Revolutionary Training and Certification Program for Automotive Customer Interaction Management

myKaarma University is poised to revolutionize the automotive landscape by creating a new standard of expertise in customer interaction management.  We envision a community of educated employees and consultants who can effectively leverage technology to transform dealership operations and enhance the customer experience.

Key features of mK include:

  • Comprehensive Curriculum: mK will offer a growing catalog of certification programs and courses, covering topics such as:
    • Service Lane process optimization
    • Digital communication strategies
    • Payment processing and financing
    • Video walkarounds and MPI
    • Mobile service and appointment scheduling
    • Loaner and pickup/delivery management
    • General business skills (finance, negotiation, data analysis)

  • Flexible Learning Environment: mK will leverage an online learning platform and an in-app contextual learning bot to provide accessible and engaging training experiences.

  • Industry Partnerships: mK is committed to collaborating with major OEMs, technical colleges, and independent automotive consultant associations to ensure the program's relevance and reach

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POWERFUL DIFFERENCE

Why myKaarma

Customer First Approach: We start with the end-customer and work backwards, ensuring convenience, transparency, and exceptional interactions at every touchpoint.

Product Innovation: From online scheduling and payments to ServiceCart Video MPI, our tools are designed to optimize every aspect of the service lane.

Comprehensive Training: We offer a blend of online, onsite, and office hours support, with a dedicated phone line and screen-sharing capabilities to assist your advisors in real-time.

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